Once your order is shipped, it becomes the responsibility of the carrier (USPS, UPS, or the selected delivery service). If tracking shows your package as delivered but you have not received it, or if it becomes lost in transit, please contact USPS directly to file a Missing Mail Search or a Lost Package Claim.
While I cannot replace or refund packages that are lost, stolen, or marked delivered, I will always assist with documentation or order details needed for your claim.