Shipping Policy

Preparing your order

Please allow 3–5 business days for your order to be prepared and shipped. Processing time is separate from delivery time and excludes weekends, holidays and large restocks.​ Items with a different processing timeframe will have that information listed on their product page.​ If we’re unable to ship within the stated timeframe, we’ll contact you with an updated estimate and the option to wait or cancel for a refund.

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Made-to-order & custom jewelry

Made-to-order and custom jewelry need additional time to create before shipping. Your estimated processing time will be listed on the product page or agreed upon with you before purchase.​  Delivery time is additional. If anything changes with your estimated shipping date, we’ll reach out with an update and your options.

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Order packing videos

Want to see your order packed on TikTok or Instagram? You’re welcome to request a packing video through our shop! Requests aren’t guaranteed and may need a little extra time. If filming would extend your order’s processing time, we’ll check with you before holding it for a video.

Check your address

Please double-check your shipping address before placing your order. If you notice a mistake, contact us right away. We’ll do our best to update it before shipping, but changes aren’t guaranteed once your order is on its way.​ If a package is returned because of an incorrect address or missed delivery, additional shipping charges will apply to send it again.

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Shipping costs​

Shipping costs depend on the shipping option selected at checkout. Available options and rates are shown before you complete your purchase. Discount codes and rewards apply to eligible merchandise only and cannot be used toward shipping charges.​

Orders with a merchandise subtotal of $100 or more after discounts, qualify for free shipping. Shipping charges do not count toward this minimum. If your merchandise subtotal falls below $100 after discounts or rewards, shipping charges will apply and be shown at checkout.

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Tracking your package

Once your order ships, you’ll receive a shipping confirmation with tracking information. Tracking may take a little time to update after a label is created.​ Delivery estimates are provided by the carrier and may be affected by weather, holidays, or customs processing.

International orders

International shipping is available to destinations supported at checkout. Additional customs fees, import taxes, or duties may apply and are the buyer’s responsibility unless collected at checkout.​ Delivery times vary by destination, and customs processing may cause delays.

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Missing or delayed packages

Once your package is shipped, your package becomes the responsibility of USPS. If tracking hasn’t updated or your package shows as delivered but hasn’t arrived, please check with your household, neighbors, and carrier. Any lost packages, or theft is not our  responsibility and we can not offer refunds, returns, or exchanges.​ For damaged or incorrect items, please see our Return Policy.